FAQ's - Frequently Asked Questions

Delivery When you place your order I will email you within 24 hours to tell you when the order will be dispatched (usually within 3 working days - often sooner!). Parcels are sent by 1st class royal mail or by 48 hour courier for heavy items. International orders : please contact me for a shipping quote.

How do I order some soap?
Click the "Order soap" link and complete the order process...
Please note that products may sometimes vary slightly in appearance from those illustrated.

Is your soap suitable for sensitive/problem skins?
Many people with sensitive skin have gone out of their way to contact me to tell me how impressed they are with the soap, commenting that it is the best soap that they have ever used! Everyone’s skin is different, so I’m not going to make any claims, but lots of people who have tried it recommend it to others.

Does your soap smell?
Some people ask me if it smells of goats – well no it doesn’t. It does have a slight aroma of white chocolate from the cocoa butter- which I think is quite scrummy!

How many varieties of soap do you sell?
I’ve also been asked if I do any other varieties of my soap; my answer is always the same ; “How many varieties of pure can you get?”

What do you do with the male kids?
No doubt with the commercial dairy industry in mind, people ask me what I do with the male kids that are born. The answer is that we keep them and they earn their living as companions and celebrity soap stars - in the future they may occasionally go to a good experienced home where they would be good companions.

Is your soap product environmentally friendly?
Yes, The Gamrie Goat Soap is an environmentally friendly soap: The goats have free access to outside grazing; no pesticides, herbicides or artificial fertilizers are used on our land. The soaps are packaged in recycled and recyclable materials. Labels are produced by environmentally friendly printer who uses the latest technology to minimize environmental impact Supporting the sustainability of a small croft; this soap has a low environmental impact with minimum waste. It is a sustainable Scottish product.

Is your soap tested on animals?
No it's not tested on animals – goats don’t like getting washed!

How can I find out what people are saying about The Gamrie Goat Soap?
Click this link and turn to page 14 of the RSPCA 's ethical consumer magazine Good Things.
Click this link for more information about my Goat's Milk Soap.
Click this link to read an article printed by the Banffshire Journal - No Kidding, Soap from Goats Milk.

Help Section

Privacy
I will not share your information with any 3rd party. I may, on occasion, contact you via email to inform you of new products, special offers etc. If you would not like to receive such messages, please email me at enquiries@thegamriegoat.co.uk

Transaction difficulties?

Internet Explorer users...
Depending upon your settings Internet Explorers security features can prevent the payment page from loading correctly. This can result in a transaction failure.

Work around:
Internet Explorer displays the Information Bar just below the address bar where you can see information about downloads, blocked pop-up windows, and other alerts. To allow the payment page to load correctly please click the "Information Bar" and then click "Allow Blocked Content"

PayPal Shopping Cart does not appear to be working

Possible solutions below...

Java Script
PayPal requires Javascript to operate successfully on your computer. Please ensure that javascripting is enabled in your web browser and the latest version of java installed. It can be downloaded from here... http://java.com/en/

PoPUpBlocker
The PayPal website may have to be added to your PopUp blocker allow list.
Please allow the domain https://www.paypal.com

Cookies
To access secure websites like PayPal.com, your web browser must be configured to accept cookies.
To enable cookies, follow the steps below for your specific web browser.
For Internet Explorer version 5.5 and earlier:

1. From the Tools menu, click Internet Options
2. Select the Security tab and click Custom Level
3. There will be a section labelled Cookies
4. In the section labelled Cookies, make sure both types are Enabled and click OK
   

For Internet Explorer version 6.0:

1. Go to Start in the lower left-hand corner of your computer screen
2. Select Settings and then Control Panel
3. In Control Panel, open the Internet Options programme
4. Click Privacy.
5. Click Advanced
6. Tick the 'Override automatic cookie handling' tickbox
7. Enable Always allow session cookies
8. Click OK and close the Internet Options windows
9. Close Internet Explorer completely and reload it to try again.

For Windows XP:

1. Open your Internet Explorer browser.
2. Click Tools menu located at the top of the browser and select Internet Options
3. Click Privacy located at the top of the window
4. Click Edit located near the bottom of the window
5. On the line provided, type https://www.paypal.com/ and click Allow
6. Click OK to exit all windows
7. Close Internet Explorer completely and reload it to try again.

Please contact me by e-mail: sales@thegamriegoat.co.uk if you have any queries about ordering..
If your querie is urgent please call me on the telephone: +44 (0) 1261 851140.